SHIPPING, RETURN AND REFUND POLICY
​​Unless there are any extenuating circumstance (illness, holidays, foreign work commitments), all orders will be processed and shipped out within three working days of being received.
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Once your order has been dispatched, you will receive a shipping confirmation and, where applicable, tracking information.
Delivery times are estimates only and may vary depending on the destination, customs processing, and local postal or courier services. Jon Allen cannot guarantee delivery dates and is not responsible for delays caused by carriers, customs authorities, weather, or other circumstances beyond his control.
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Customers are responsible for ensuring that the shipping address provided is complete and accurate. Jon Allen cannot accept responsibility for delays, missing items or additional costs resulting from incorrect or incomplete addresses.
International Orders​
Orders are shipped worldwide from the UK.
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Please note that international orders may be subject to import duties, customs charges, tariffs, VAT/GST, local taxes, or other fees imposed by the destination country. These charges are determined by your local customs authority and are not included in the purchase price or shipping costs.
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If there is any duty or tariff to pay, you will receive an email from Mark3 International showing your shipping number from:
SHIPPO DBA TA POPOUT INC.
The recipient is solely responsible for paying any import duties, taxes, tariffs, customs clearance fees, or other charges required before delivery.
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If a shipment is refused, abandoned, or returned because import charges have not been paid, any return shipping costs, customs charges, or carrier fees incurred will be deducted from any eligible refund.
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Shipping Value
Please do not ask for the value of your order to be reduced. This amounts to customs fraud and is illegal. It would have consequences for both the shipper and receiver.
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Resending orders
On receipt of any returned order, Jon Allen will inform the customer of the return. The customer will be offered the option to have their order reshipped, with the customer paying the shipping cost, or receive a refund of the price of the order item/s. The initial cost of shipping will not be refunded.
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Lost or Damaged Shipments
If your order arrives damaged, or if you believe it has been lost in transit, please contact Jon Allen as soon as possible with your order number and, where applicable, photographs of the packaging and contents. We will work with the shipping carrier to resolve the issue as quickly as possible.
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Returns
If you wish to return an item, please contact Jon Allen within 14 days of receiving your order to request return authorisation.
Returned items must be:
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Unused and in their original condition.
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Complete with all original packaging and accessories.
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Returned in a resalable condition.
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Unless the item is faulty or supplied in error, you are responsible for return shipping costs.
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Once the returned item has been received and inspected, any approved refund will be processed using the original payment method.
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Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please get in touch promptly. Where appropriate, a replacement or refund will be arranged. If the faulty item is required to be returned, contact Jon Allen to approve the cost of shipping before paying for it. If approved, Jon Allen will reimburse the shipping cost.
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Non-Returnable Items
Any item that has been used, altered, or damaged after delivery cannot be returned unless faulty, and at the discretion of Jon Allen. Photographic and/or video proof may be required.